With the latest craze about Time Warner and AT&T introducing download caps for their subscribers, it doesn’t seem like companies care for anything but the short term profit, if that. Price-conscious consumers won’t buy into this game again, like we did with cell phones and limited minutes. Anyone who ever overused their cell phone plan knows how hard it was to pay off skyrocketed bill. Personally I had that experience only once – I was consulting some really large project over the phone and my phone bill went from regular $120/month to $653. Of course, it was a justified business expense, but still – it would have been just $240 if I had two separate plans. If you ask me today – I would go to any lengths available to keep my costs down these days. But I digress.

What beats me in the whole capped broadband picture is that ISPs are trying to implement a restaurant pricing. While at the same time forgetting that they are anything but. My cable provider claims that he provides speeds up to 15Mbps. My dedicated servers are on 10Mbps lines burstable to 100Mbps and I am yet to see speeds above 1 megabit. Between themselves servers swap stuff at very least at full 10Mbps which makes it painfully obvious that my cable provider lies is something like McDonalds – at best.

What is obvious to me is that download cap pricing structure is a loose-loose situation for everyone. Once consumers will get a feeling of what their limit will give them, most of those who, supposedly, would be a cash cow for ISP will leave for something else. Or keep their usage under strict control. Either way, ISPs will loose money. Or, rather, will earn less than they do now – just because they have caps. Wouldn’t you talk on your phone more if it was unlimited calls? Sure. Are you postponing calls to your friends until it’s “unlimited nights and weekends”? Most likely – yes. See the pattern?

If provider companies are so inclined to slice their services in tiers – why not turn the situation into a win-win? How could they do it? TIER THE SPEEDS, NOT THE DOWNLOADS. Some “old parents” setting wouldn’t need more than occasional e-mail checking, downloading pictures of their grandchildren and maybe a video or two. That would be a slowest and cheapest tier. A mom-pop-kids shop would probably need some more advanced tier – videos, music, iTunes for kids, heavy MySpace/Facebook and YouTube. And geeks, gamers and internet business owners would appreciate the fastest speeds and the lowest pings out there at the premium. Basically, companies would milk the same bunch of people, only do it so much different that it would make everyone happy.

Usually I try to avoid using UPS, but when both hard drives in my laptop died on a same day and I called Lenovo for replacement – there’s little choice to be had. Last night I found a familiar brown-yellow-white note on building’s doors saying that UPS has made a second attempt to deliver the package. It’s not that I was aware of the first attempt, but who’s counting, right?

Well aware of all the issues facing me I called main UPS number and quickly found out that my package is resting peacefully at the station across the town. We’re only New York City’s most populous borough, with 2.5 million residents and the second most populated county in US, so we only get a single UPS station to pick our packages.

However, much to my surprise, the station is open from 8pm to 10:30pm (that’s right, night hours) for package pickup. Nice location (some warehouse neighborhood), friendly parking spots (half the streets around this huge UPS yard are marked “No Parking Any Time”), easy access (I only had to walk one and half block from the parking spot I found to a small entrance in a fence with no lights on) – all makes it a pleasure to visit and pick up the package.

The staff, though, is very friendly – either on the phone or on the location. I didn’t hit any lines (understandable, given the place and the time) so I got my stuff in well under 20 minutes.

Nice to see a movement in a right direction for UPS. Now if only I wouldn’t have to drive 30 minutes from home to UPS yard – it would have worked much better.

Last week wrapped up with Pandora announcing the release of Windows Mobile client. Everybody cheered – but for less than a day. As it turned out, there’s always a fly in the ointment. The cost of fun is $8.99 per month in addition to any data plan you already have. Even if it’s an unlimited one, like mine.

Outraged just like anyone else, I immediately shot off an e-mail to Pandora’s support.

Hello,
I am a very dedicated Pandora listener. Aside from enjoying Pandora from my desktop I had encouraged a number of people to try Pandora for iPhone – every time with huge success.

Now, I myself is not an iPhone user – for number of reasons I cannot use iPhone for everyday tasks. It doesn’t mean I have extra money in my pocket, it just means that I use devices that benefit me the most.

When I have heard about the discriminatory policy that Windows mobile users must she’ll out extra money for same service everyone else enjoys for free I felt somewhat betrayed. Definitely upset. Outraged.

However, before jumping to any decisions, I’d like to hear from you the reasons behind such discrimination and, if there are any plans to rectify the situation.

Surprisingly, just a few hours later (that is – 3AM Friday night) I got a response.

Thanks for writing us, and thanks for recommending Pandora on the iPhone to your friends! We were very happy Apple allowed us to offer Pandora for free.

Getting a mobile device to support Pandora is, to a very large degree, up to our potential cellular and platform partners.

Currently there are four WinMo devices which, just like the iPhone, support Pandora for free (advertising-supported). Two on Sprint, and two on Verizon.

We’re very happy we were able to work with these partners to reach this agreement.

It’s up to other carriers how to set the pricing and availability of our service on their network and associated devices.

Best wishes,
–Ian
Pandora Listener Support

If all the above is true it means that AT&T effectively taxing everyone who’s not an iPhone user for using data plan they already paying for. Why this is happening – because AT&T thinks they’ve got it all and can get away with anything they want or because of some other reason – I don’t know. There’s a thread on AT&T’s forums, but no official response has been issued yet.

Pandora’s blog has it this way (in response to comments of disappointed users):

…we share your desire to see Pandora be made available for free on our AT&T implementations. In the mobile world, the carrier has all of the pricing power. If you try to go around their wishes they can, and will, block traffic to your application. Our strong preference is for Pandora to be available ad-supported free everywhere and we’ll continue to work with AT&T in the hopes that they’ll come around to the same view for the Windows Mobile phones on their network.

On the other hand, the Pandora application is available from PPCGeeks forum. I swapped SIM card from AT&T Tilt into Samsung Blackjack and testing the app right now. So far the quality is decent (close to FM radio) (as I am sitting home within stable 3G zone) and delay between songs (while the buffering occurs) is acceptable.

In any case, there remains less and less competition in mobile markets and providers are pulling all sorts of unfair deals knowing that customers will either eat it or not, but there’s really no serious alternative between AT&T and Verizon (Sprint and T-Mobile are really not in the same field).

There’s good old saying – if you want something done right, you do it yourself. We decided that it is indeed a way to go, so we present you our new project: Rate My Recruiter – a recruiter rating web site.

Share your experiences, share a word about this web site. Welcome.

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This morning I had to spend some time at the local post office – someone sent me a registered mail with return receipt that I have missed, so I just had to go. Every time I go to a post office – whether small and local or large and central – it always feels a bit like time travel. A travel to the past, of course.

First thing that came to my mind when I have entered the premises (I never visited this location even though I lived in that zip code for a year) why does the post office needs five windows, when only one clerk is on duty? There must be some serious flaw in design or management, since it takes about 20 minutes (or more) to get from the start of the line to that clerk’s window. Obviously, since the clerk has got almost 15 years before retirement, she’s not in the hurry. However, most of the people who (im)patiently wait in line – are, their time costs money – just like mine. With proliferation of electronic means of communications I can see more and more sense in avoiding post office like a plague. After all, my time is better spent elsewhere.

Second thing is that about 80% of people who wait patiently are older generation, well over 60 years old. The younger the person, the less patient he or she gets. I often found myself to be the youngest person for the whole time I was in the post office.

Next – even thought the cost of postal mailing is usually noticeably less then FedEx, UPS or DHL, people still prefer to use the latter. My guess is that it not only matters how much it costs to get a package from point A to point B, but also – how much effort does it takes. If sending a package costs me just two dollars more but doesn’t include humiliation of 20 minute line in front of 15 empty clerk’s windows – maybe I would agree to pay 2 dollars more.

Last, but not least is the track record. The moniker “United States Lost Office” didn’t come out of nowhere.

IMified (www.imified.com) is a really neat (as I am currently discovering) tool to post to various services via assortment of instant messengers, namely AIM, Yahoo, MSN and Jabber/GTalk. Additionally, WordPress, Blogger (as you can see) and bunch of other sites are supported. Not sure if I like the idea of posting to web services via IM, but when on the road this tool might really be helpful.

Last weekend I was quite busy. Busy waiting. The main Zealus.com server went down some time around 10pm Thursday. At least that’s when we noticed. I went to our web hoster’s help desk to file the ticket, but the helpdesk was down too. So, it would seem, was the e-mail of the web hoster. Then I went to WebHostingTalk (WHT) – the popular forums, where most hosters and their direct clients hang out while datacenter reboots their servers.

The thread on the provider being down has already reached 4 pages when I joined in. Looked like all the servers managed by the same company went down. People were upset, angry and aggravated.

The guy who was answering my e-mails sounded very apologetic – little recourse knowing that our main site is down. Thankfully most of our clients were on another server, so they were only affected in a way that their communications with us was temporarily impeded.

Around 10:45 AM on Friday I found out that the issue seem to be at the data center, not the servers. Our web hoster informed me that they are changing providers. The reason was not, however, clearly communicated, although several people on forums had asked. I was assured that “we expect everything to be working today anytime soon”.

Knowing how annoying the e-mails could be when you really have nothing new to report, the next time I contacted the hoster was around 3:45 PM. Again, I was assured that “Some of our IPs are already up, your server should be up soon”. Future just looked a little brighter.

At 5:35 PM our hoster announced on WHT that most of the servers are up. However, none of the WHT members save one confirmed that. Their servers, as well as our, remained down. By 11:00 PM I inquired (on WHT) what servers have been brought up, so myself and other WHT members could see that the progress have been made. No response to that, though. Just regular “go back to your tickets, we’ll update you there”.

Saturday, 1:01 PM – another inquiry. The hoster replies that “we only have few machines down left, yours is one of them”. Great news! Not only I got in the game last, I’m about to leave the game last. However, by 3:45 PM hoster posts on WHT that there is another problem with some of the servers that refuse to boot. What happened to “you will be updated in your tickets”?

At 4:00 PM I am promised that “By midnight CST we should have your HDD in new hardware and sites online”. Great, it’s only 1:00 AM by EST, so I can cut on sleep again, tomorrow’s Sunday anyway. However, the server was up at around 4:00 AM with cPanel licenses and other minor things yet to be resolved. The whole thing seem operational as of Sunday, the e-mails started to come in and the rest of the dust eventually settled down.

Now, a bit of reflection. The team seems nice and the tickets are responded to properly. However, the constant lack of communication suggests that in critical cases like this one we will not be able to rely on the responses of the hoster’s team. A lot of questions went unanswered, for example – we still have no idea why hard drive from our server failed to boot in others. Why the system failed to boot at all in the first place. What was the reason the servers were down for more then 48 hours? And, ultimately, why have all these questions went unasnwered while they were asked? For example – I explicitly asked for the reason the system didn’t boot three times – and all three times my question was ignored.

By this time the quality of service doesn’t matter much, as well as price and server features. You can get roughly same deal from various hosters, give or take. What matters – is the quality of communication, the quality of customer service, the responsiveness of the whole team – server admins, customer service reps, techicians and even billing. So I don’t even count the past events, I am not saying I am upset because I had to ask for root password 4 times because they kept changing it right after I asked. I am not saying I am upset because I have found several high-traffic web sites left on my server, although it was supposed to be clean install. What I am upset about is that people I trusted with my client’s data and services failed to deliver up to the promise – several times. This – not the downtime – is the reason for leaving.

Last week I subscribed to Yahoo music. Yeah, I know. But I was going to give it a try anyway.

Surely, the service sucked from the very beginning – you have to download a special player (called Yahoo Jukebox), that downloads tons of crap while playing my purchased music. This itself is a very fishy concept – why would company force me to view ads while I enjoy a content I paid for. If the music was free – I would have understood the ads. But I already paid for this – why do you have to feed me all those stupid ads full-screen at 1600×1200 pixels resolution, if I only want to hear music – is totally beyond me. Of course, finding something useful (unless it’s a today’s MTV hit) is next to impossible.

But the real excitement begins when you are trying to cancel the account. Do you think you can cancel from JukeBox? Wrong, you can only upgrade. Do you think you can cancel from Yahoo Music Home page? Wrong again. In fact, the only way you can cancel the service is to go to My Account page, select Manage Premium Services, then Manage Service link next to Yahoo! Music Subscription, then Cancel Service. But you didn’t think it would be THAT easy, didn’t you? While following this narrow path to freedom you are asked for your password twice. Upon the clicking on Cancel Service link another screen appears that (legitimately) asks you for the reason of your cancellation – I selected “The service was difficult to use”. Then another screen apologetically offers to get online help or contact support. However, if you insist on cancelling – hey, we warned ya! – you need to enter your Yahoo password again (third time). Guess what happen then? Wrong, you need to enter your password again. And again. And again. And – it’s the infinite loop. You also cannot change the payment method, should this idea cross your mind.

I do realize that this might be some sort of glitch in software. I do realize Yahoo doesn’t really benefit from my 70 bucks that it is trying not to give me back so hard. But I do realize one important thing – if I trap the customer in a loop like that, I’ll probably loose more then just one customer. Guess what just happened to Yahoo?