http://www.istudioweb.com/good-customer-service-equals-bad-sales-2008-09-19/ Marketing, Promotion and Web Design for Small Business in US Wed, 07 Sep 2011 11:41:18 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.istudioweb.com/good-customer-service-equals-bad-sales-2008-09-19/comment-page-1/#comment-406 Zealus Sat, 20 Sep 2008 07:22:33 +0000 http://www.istudioweb.com/?p=384#comment-406 Andrew, it's the point of perception that matters too. From their point of view they are providing a good service. That's the problem, the way I see it. Andrew,
it’s the point of perception that matters too. From their point of view they are providing a good service. That’s the problem, the way I see it.

]]> http://www.istudioweb.com/good-customer-service-equals-bad-sales-2008-09-19/comment-page-1/#comment-405 Andrew Sokol Sat, 20 Sep 2008 07:11:52 +0000 http://www.istudioweb.com/?p=384#comment-405 What you've described is not an example of good service vs. bad service; but bad service vs. worse service. If the Staples staff is making you feel as if you're being followed, that is not an example of good service at all. Instead, good service would make you feel as if the staff is eager and available to help you, should you need it. That is the kind of service that increases sales. What you’ve described is not an example of good service vs. bad service; but bad service vs. worse service. If the Staples staff is making you feel as if you’re being followed, that is not an example of good service at all. Instead, good service would make you feel as if the staff is eager and available to help you, should you need it. That is the kind of service that increases sales.

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