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There’s no doubt about various companies struggling in times of financial crisis. There is also little argument about lowered consumer spending. So if you want to keep doing business you have to provide an outstanding customer service to keep clients and to attract new ones – and that has to be just a part of overall picture.

Enter Advantage Rent-A-Car, where I booked my vacation’s car rental through Expedia. Upon  arriving at Orlando International Airport I was trying to figure out where’s their desk, since itinerary didn’t show anything about them. Finally I figured it’s out of terminal location (my bad, didn’t read the fine print) and nice electronic voice on the courtesy phone told me that there are Advantage Rent-A-Car shuttle buses every 10 minutes departing every 10 minutes from one of four locations at the terminal.

There were a few people in that location already, but they were quickly picked up by two other car rental shuttles. Then those shuttles came again. Then again. The Advantage Rent-A-Car representative told another waiting couple over the phone that they have four buses out there. As we found out later – he didn’t lie, we saw other three buses peacefully standing on their designated parking spots when we finally were picked up – 30 minutes later! Well, spending 30 minutes under Florida sun isn’t all that bad experience – but I rather do it on the beach, than all dressed up at the airport.

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As I was returning the Storm after a little test run (I talked about it in the previous post), I decided instead of ditching Verizon altogether to try out their data plan. I got UM175 USB wireless modem and Verizon’s “unlimited” 5GB data plan for $59.99. But testing all that from the middle of New York City isn’t as much fun as taking the set to vacation.

So here I am, in one of Orlando, FL resorts, checking the quality of the service. There’s no problem with connectivity, my question is – just how good the internet connection is for an advanced user like me. All tests were conducted through SpeedTest.net, so that you can enjoy the pretty graphic fonts instead of boring tables.

The most important criteria to look at are latency (how fast the signal travels from point A to point B and back) and upload speed. Big latency is what will kill your IP phone conversation, your online meeting or your live webcast. Download speeds are usually more than adequate, but when you’re trying to upload a bunch of pictures from vacation, a huge Excel spreadsheet or heavy PDF, the podcast or videoblog post – that’s when little upload speed is starting to hurt. Besides, slow upload speeds will also have their say in making your online meeting or IP phone conversation useless.

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Last few weeks I was diving into a few gadgets I was missing on before. The place where I sit throughout the day has the worst possible reception spot for AT&T network – my AT&T Tilt (TyTN II) drops to GPRS in the middle of downtown Manhattan. A dozen steps towards any window improves the situation, but it’s not always possible. I asked people around, but since mostly they’re wielding iPhones with bad enough reception already, there was no way of knowing what would work. Testing with regular phones as well as Samsung Blackjack showed that the problem persists to the spot, rather than device (especially since I had flashed an updated version of radio). Recalling my previously very much decent experience with Verizon, I went to the closest store and bought Blackberry Storm.

Now, usually I would go for Windows Mobile device, but I wanted to explore a bit into realms of other mobile OSes. I was mostly interested in Blackberry, since it has, by far, one of the biggest markets. Besides, it just look different from anything RIM had produced before.

My overall impression is mostly positive. The phone is a tad smaller, significantly thinner and definitely weights a lot less than TyTN II. Storm has a 3.5mm headphones jack – something that’s been missing from a lot of HTC devices. I also liked the screen and the idea behind the different approach to touch (honestly, I love it). The cellular service was a lot better in my spot and I was almost sold to keep the phone. Although, after couple of weeks of light use I figured a few things that prevented me from staying with the phone – at least for now.

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