BlogSmall business, Marketing, Promotion and Web Design

As I was traveling to Arizona for New Year holidays, I discovered a great trick-in at Pointe Hilton in Phoenix. It’s easy - build a hotel in such a way that cell-phone reception is hardly present, charge $10.00/day for limited internet access and $24.95/day for true high-speed broadband and voila - you get even more money then if you tried to trick guests with those $2/minute phone charges.

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Are you still outsourcing your customer service?

Watch this!

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• Rupak Basu here… (November 9, 2006): Well, here, there and everywhere. Another Indian spam-design company... oops, did I say spam? Noo! They are "ISO 9001:2000 certified organization providing world-class IT solutions since 1991" company, based in Salt Lake Kolkata, India. Long time outsourcing partner with "large client base in India as well as in USA, Canada, UK [...]
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Well, here, there and everywhere. Another Indian spam-design company… oops, did I say spam? Noo! They are “ISO 9001:2000 certified organization providing world-class IT solutions since 1991″ company, based in Salt Lake Kolkata, India. Long time outsourcing partner with “large client base in India as well as in USA, Canada, UK and Australia”. You know - big guys. The cream of the crop. The brass. What’s interesting though, is that these guys even provided their pricing:

Website design starting at US$ 300 - Web programming at US$ 10/hour - Flash design starting at US$ 75 - Logo design starting at US$ 45.

What I still fail to realize is why would any self-respecting web design company fall for that? It is widely known by now that especially indian programmers are producing especially bad results and (this I know from first-hand experience) even Americans from India refuse to work with programmers and web developers from India.

Generally speaking - there’s nothing wrong with outsourcing or India. It’s just that combined they don’t work. Especially, when I start getting as much Indian web design spam as I do get *various body parts* enlargement spam or nigerian spam letters. Sorry, folks, but if you spam - no cookies for you.

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• Traveling Willberries (January 4, 2007): As I was traveling to Arizona for New Year holidays, I discovered a great trick-in at Pointe Hilton in Phoenix. It's easy - build a hotel in such a way that cell-phone reception is hardly present, charge $10.00/day for limited internet access and $24.95/day for true high-speed broadband and voila - you get even more [...]
• Thank you, Joel! (May 25, 2006): Thank you! Thank you, Joel! I am much younger then you, I am much less experienced in ways of business, but finally I've found another business owner saying same thing I was saying since same 2001...If you've ever had to outsource a critical business function, you realize that outsourcing is hell. Without direct control over [...]
• Still outsourcing? (December 26, 2006): Are you still outsourcing your customer service? Watch this!