BlogSmall business, Marketing, Promotion and Web Design

Dealing with customers who built their businesses in the old-fashioned brick-and-mortar retail stores and offices has its advantages. You get to learn from professionals how to build your business based on personal touch, attitude and having a feeling of your customers. It’s amazing if you think of it. Almost all the marketing techniques that we use on the internet came straight from offline world. But that’s not what I am getting at here.

The downside of talking to such business owners is that not many of them truly realize what internet can offer to them. For example, one of the prospective clients I get to talk to recently denied almost any attempt to build their store’s internet presence on the grounds that the one they already have built for them earned around $1,000 for last year. That’s for a store that sells merchandise priced between $10 and $300 dollars per item! Read more »

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Robert Kingston at SmallBusinessBranding.com shared a new definition of marketing by the American Marketing Association:

“Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.”

What amuses me is that this is a definition done by marketers for marketers. It adds nothing to the understanding of concept or, as a matter of fact, a reasoning a small business owner should include a Marketing row in his cash flow statement.

I am not a marketing professional, only learning, but for me this definition is like saying the water is wet. I’d rather had someone explain all this in English. My own versions of definitions would look closer to the following statements.

Read more »

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These are the features ranked according to the number of top 500 retailers that are using them (as per Internet Retailer Magazine):

1. keyword search
2. daily/seasonal specials
3. enlarged product view
4. what’s new
5. affiliate program
6. advanced search
7. online gift certificates
8. rich media
9. outlet center
10. email a friend
11. coupons/rebates
12. top sellers
13. site personalization
14. alternative payments
15. store locator
16. wish list
17. customer reviews
18. catalog quick order
19. mapping
20. product customization

Interesting enough as well that most consumers (according to Forrester) are willing to decline paying for “flare”:

Fewer consumers are willing to pay for extras such as gift wrapping, or overnight delivery.
(26% of respondents said they would pay for expedited delivery prior to the holiday season, down from 45% who said they would do so in 2006.)

Generally, what this means is that consumers want to get their purchase faster, easier and with less extras then before. For most of the prospective clients that call us, top five requests for web site are:

1. Large pictures/ability for visitor to enlarge product image
2. Search engine optimization/marketing
3. Ability to quickly add and remove inventory items
4. Ability to post featured/for sale items
5. Ability to use various discount codes to track promotions

It is obvious that trends for small and large businesses are almost the same. The slight difference is attributed to overall approach to ways of doing business for small business owners and large retailers.

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