Following up on the story I started here and here and since I haven’t heard from Advantage Rent-A-Car for two weeks, I decided to give them a call before disputing this through a charge back. After just 15 minutes on hold I got to talk to yet another rep that immediately told me that my contract didn’t exist. Thanks, I know that much already, all I need to find out now is under which contract you charged my card. Fortunately, she was able to locate the contract the money were charged to and things started rolling again. I was given a “manager’s personal fax number” (that was wrong, of course) and instructed to fax all the documents again to that number. The regular “we will call you back in 24 to 48 hours” cued in. After I figured the fax number was wrong it only took me another 22 minutes of hold time to reach them back and find out what the right number is. No big deal, right? In addition to the documents I have decided to document the whole story (the copy is below).
To much of my surprise someone from Advantage Rent-A-Car actually called me next day. Imagine that! I was told that they have recalculated my rates and the final amount would be something around 20 dollars less than the amount on the receipt I have. However, the representative declined the responsibility for overcharging my account. Overall I had a feeling she thinks she’s doing me a favor.
Continue reading Advantage Rent-A-Car Customer Service Story Wrap-Up
There’s no doubt about various companies struggling in times of financial crisis. There is also little argument about lowered consumer spending. So if you want to keep doing business you have to provide an outstanding customer service to keep clients and to attract new ones – and that has to be just a part of overall picture.
Enter Advantage Rent-A-Car, where I booked my vacation’s car rental through Expedia. Upon arriving at Orlando International Airport I was trying to figure out where’s their desk, since itinerary didn’t show anything about them. Finally I figured it’s out of terminal location (my bad, didn’t read the fine print) and nice electronic voice on the courtesy phone told me that there are Advantage Rent-A-Car shuttle buses every 10 minutes departing every 10 minutes from one of four locations at the terminal.
There were a few people in that location already, but they were quickly picked up by two other car rental shuttles. Then those shuttles came again. Then again. The Advantage Rent-A-Car representative told another waiting couple over the phone that they have four buses out there. As we found out later – he didn’t lie, we saw other three buses peacefully standing on their designated parking spots when we finally were picked up – 30 minutes later! Well, spending 30 minutes under Florida sun isn’t all that bad experience – but I rather do it on the beach, than all dressed up at the airport.
Continue reading Advantage Rent-A-Car Customer Service: How To Sink Company Fast
As I was returning the Storm after a little test run (I talked about it in the previous post), I decided instead of ditching Verizon altogether to try out their data plan. I got UM175 USB wireless modem and Verizon’s “unlimited” 5GB data plan for $59.99. But testing all that from the middle of New York City isn’t as much fun as taking the set to vacation.
So here I am, in one of Orlando, FL resorts, checking the quality of the service. There’s no problem with connectivity, my question is – just how good the internet connection is for an advanced user like me. All tests were conducted through SpeedTest.net, so that you can enjoy the pretty graphic fonts instead of boring tables.
The most important criteria to look at are latency (how fast the signal travels from point A to point B and back) and upload speed. Big latency is what will kill your IP phone conversation, your online meeting or your live webcast. Download speeds are usually more than adequate, but when you’re trying to upload a bunch of pictures from vacation, a huge Excel spreadsheet or heavy PDF, the podcast or videoblog post – that’s when little upload speed is starting to hurt. Besides, slow upload speeds will also have their say in making your online meeting or IP phone conversation useless.
Continue reading Verizon Wireless Data Tests From Florida