Category: web

Categories
hosting services web

On servers, hosting and other things

Last weekend I was quite busy. Busy waiting. The main Zealus.com server went down some time around 10pm Thursday. At least that’s when we noticed. I went to our web hoster’s help desk to file the ticket, but the helpdesk was down too. So, it would seem, was the e-mail of the web hoster. Then I went to WebHostingTalk (WHT) – the popular forums, where most hosters and their direct clients hang out while datacenter reboots their servers.

The thread on the provider being down has already reached 4 pages when I joined in. Looked like all the servers managed by the same company went down. People were upset, angry and aggravated.

The guy who was answering my e-mails sounded very apologetic – little recourse knowing that our main site is down. Thankfully most of our clients were on another server, so they were only affected in a way that their communications with us was temporarily impeded.

Around 10:45 AM on Friday I found out that the issue seem to be at the data center, not the servers. Our web hoster informed me that they are changing providers. The reason was not, however, clearly communicated, although several people on forums had asked. I was assured that “we expect everything to be working today anytime soon”.

Knowing how annoying the e-mails could be when you really have nothing new to report, the next time I contacted the hoster was around 3:45 PM. Again, I was assured that “Some of our IPs are already up, your server should be up soon”. Future just looked a little brighter.

At 5:35 PM our hoster announced on WHT that most of the servers are up. However, none of the WHT members save one confirmed that. Their servers, as well as our, remained down. By 11:00 PM I inquired (on WHT) what servers have been brought up, so myself and other WHT members could see that the progress have been made. No response to that, though. Just regular “go back to your tickets, we’ll update you there”.

Saturday, 1:01 PM – another inquiry. The hoster replies that “we only have few machines down left, yours is one of them”. Great news! Not only I got in the game last, I’m about to leave the game last. However, by 3:45 PM hoster posts on WHT that there is another problem with some of the servers that refuse to boot. What happened to “you will be updated in your tickets”?

At 4:00 PM I am promised that “By midnight CST we should have your HDD in new hardware and sites online”. Great, it’s only 1:00 AM by EST, so I can cut on sleep again, tomorrow’s Sunday anyway. However, the server was up at around 4:00 AM with cPanel licenses and other minor things yet to be resolved. The whole thing seem operational as of Sunday, the e-mails started to come in and the rest of the dust eventually settled down.

Now, a bit of reflection. The team seems nice and the tickets are responded to properly. However, the constant lack of communication suggests that in critical cases like this one we will not be able to rely on the responses of the hoster’s team. A lot of questions went unanswered, for example – we still have no idea why hard drive from our server failed to boot in others. Why the system failed to boot at all in the first place. What was the reason the servers were down for more then 48 hours? And, ultimately, why have all these questions went unasnwered while they were asked? For example – I explicitly asked for the reason the system didn’t boot three times – and all three times my question was ignored.

By this time the quality of service doesn’t matter much, as well as price and server features. You can get roughly same deal from various hosters, give or take. What matters – is the quality of communication, the quality of customer service, the responsiveness of the whole team – server admins, customer service reps, techicians and even billing. So I don’t even count the past events, I am not saying I am upset because I had to ask for root password 4 times because they kept changing it right after I asked. I am not saying I am upset because I have found several high-traffic web sites left on my server, although it was supposed to be clean install. What I am upset about is that people I trusted with my client’s data and services failed to deliver up to the promise – several times. This – not the downtime – is the reason for leaving.

Categories
internet microsoft piracy PR Russia web

Russian Teacher Case

Given how much publicity the case with Russian teacher Ponosov got (here’s the link to the latest on Wired) I think I also have to shed some light on it, given that most people don’t really understand what’s really going on. However, bear in mind – I am not a lawyer, so whatever you may find below is my personal perception based on knowing the situation in Russia just a bit better then folk on this side of ocean.

Is a nutshell – the principal (called director of school, basically the administrator who runs whole 11-grades establishment between kindergarten and university/college) got apprehended by Russian authorities for having a classroom with computers without Windows licenses on them. As the case unfolded, it was established (judging by information from public sources) that he bought computers with Windows already preinstalled.

Now, this is a spot where I need to stop and make some things clear. Most of schools in Russia don’t have computers, let alone money to pay for the software. However, as it was uncovered in this case, the problem was that Ponosov allegedly bought computers from some third-party that installed unlicensed copies.of operating system. Where did the difference in money go, of course, was not disclosed. Again, it wasn’t Microsoft who chased the guy, it was Russian authorities for good solid reason.

Next thing you know – Mikhail Gorbachev (when did he surfaced?) asks Bill Gates to intervene, Putin is personally overseeing the process, Microsoft (as always) gets all the blame, Ponosov claims he’s not guilty even after he was offered to settle things outside of the court and then – boom!, case dismissed.

Now why would anybody want to have a process like that? Personally, I see several goals of such thing, even though at first glance the whole thing looks like an exercise in moronity:

  • Putin shows to the world that he fights piracy in his country. The fact that in real life in Russia nobody cares about piracy is somehow gets forgotten. No, really, you think someone with salary around $200 – $500 a month could afford buying an OS that costs about that? Plus the Office? Especially when pirated copies cost around $5 – $10 per CD with every possible version of Windows on it? Give me a break.
  • (whoever was behind this idea) got the message out very loud and clear – stop using Windows proprietary/commercial in Russia. Why? Because you never know if and when authorities will come after you. However, with Linux/OpenOffice combo, there are no licensing fees to pay, no restrictions, therefore it’s just plain safe to use.
  • this puts additional pressure on software companies that sell their products in Russian market to lower the price. Not because Russian companies cannot afford it, but because Russian consumers don’t want to pay for it. In simple language – they wouldn’t buy the product if there is any way they can steal it. Practically no amount of meetings, agreements and even discounts would change that type of psychology any time soon. Of course, with larger companies the situation is different, but on the end-consumer market it is considered plain old idiocy to pay for Windows.

First two bullet points are pretty obvious to anyone who have been following (anti)piracy news from Russia. Third one has a very long history, which I have neither time nor wish to go through. Just to summarize the whole thing – it seems very interesting how Russian-produced PR actions get a lot of people very emotional. Looks like they got some kind of gurus back there in Moscow. Nice job, guys.

Categories
blog technology web

Post2Blog

Trying out new software – Post2Blog – (version 2.10a). So far it looks as convenient as Microsoft’s Writer (or what was the name of that Beta thing). It automatically discovered settings for both my Blogger and WordPress blogs and offered to save pictures either to ImageShack.us, Picturelli or Flickr (I choose latter). There’s also a somewhat useful feature – Quick Snippets – whenever you type something like ’zealus’ it will be replaced by Zealus.com (i.e. in my case – web site name with link).

Worth a look, if you into this sort of things.