BlogSmall business, Marketing, Promotion and Web Design

The small business owners just don’t get it. We, the technical types, can hype ourselves about HTML5, Flash, patterns, interactivity, social features, geolocation and other cool buzzwords, but regular small shop owner couldn’t care less. They have enough on their hands to worry about, so why should they care about brand new web site if they already have “a web site”? Just because you want their money it doesn’t mean they are willing to give it to you.

Here’s what you can you, as a small business owner, should know about the web site and his business. First of all – even though you may not realize it, people are talking about your business. With the proliferation of the web sites like Yelp, Kirtsy and omnipresent Craigslist, there’s always somebody talking. As an example, let me tell you a little story of one of my remote relatives who owns a shoe repair business in Williamsburg.

One day he came back from work and told his family that one of his clients told him that someone somewhere on the internet posted that his business has closed. Family council have decided to take immediate measures and my number was dialed. I was told to fix the internet or whatever was saying that his business is closed. As you can imagine – I was thrilled at the task of fixing the whole internet on such a short notice. As it turned out – it was nothing more than some weird check box on Yelp’s web site that anyone can tick signifying that business has closed. Of course, there’s no way for Yelp to verify that, so they have just gladly accepted it – just like they did accept my correction of this. In just a click of the mouse the internet was repaired and continued to go on as usual.

As I have read, with much amusement, the business already had quite a few reviews. Most of them discussed the pricing structure – or rather a lack of one. A few more things here and there that I thought my relative should have known about – and I was ready to bring the happy news back to him.

What this boils down to is this – now matter how small your business are, in this day and age, there’s something online about your business. If it’s not your web site – then it’s someone else’s rant about your business (not necessarily a happy one). If, after such a rant, your potential client will see a web site that was designed by an 8-year old, that potential client will never become a real one. A few years ago you only competed for customers’ attention amongst your competition, but you always were. Now you’re competing against a number of sites that hold numerous reviews and ratings, people’s blogs and tweets and whatever else. Keeping up with all that flow of information with old and antiquated web site is just impossible.

With all the features, bells and whistles being added to Gmail recently I look at yet another Google’s failing project – Picasa. This piece of software hasn’t been updated for God knows how long. Yes, they’ve added a few nifty things here and there but these little perks can’t make up for core features that users have been begging for. In order to assist Picasa’s developers team I have jotted down a short list of thing we, users, needed as of 2008, so you, guys, are, like, 2 years already late. Pay attention!

1. Folders and Sub-folders. Seriously, one level structure is so very CP/M-86 that only very old people like myself can remember the days when we DIDN’T have folders. My regular structure of storing photos – and I have found it to be very simple, most people got it even more complicated – is as follows:

/2010-01-01.New_Year_Celebration
      /All
      /Good_Originals
      /Bad
      /Edited_Large
      /Edited_Small

Why in the world would you deprive me of having folders? Yes, I want to maintain that structure on my web albums as well, where some people get to see Edited_Large folder and others are only allowed to see Small_Images_For_Web folder. It could be photos, it could be web design mock-ups – anything. Not having sub-folders is a usability killer.

2. Storing Raw Images. I hope you are aware of the idea of Picasa being a photo management tool. I would also fancy a wild guess and say that photographers would be interested in it, especially with such a good pricing on storage. In case no one told you before most photographers – even amateurs like me – like to shoot RAW images, the so-called “digital negatives”. They also would love to store them – UNCHANGED! When I upload RAW file (it’s a .NEF file, since I shoot with Nikon) to Picasa it gets crap-converted to JPEG and there is no way to get the original back. The whole point of my purchasing a 200GB space chunk is to be able to store RAW files. Look at your own support forums, there are people who did the same. There will be more people doing the same if you let them do the thing they want the most – back up their work “in the cloud”. I am not a professional and I’ve got 100GB of photos to store, think of all the money you are missing from true professional photographers.

3. Web Albums Usability. Did you know you have to make 5 clicks to delete a photo, counting from your albums home page? Did you know it takes the same 5 clicks just to get the link to the image if I want to embed it somewhere in my blog? Isn’t there anyone who could just go through the Picasa Web Albums once or twice and point to obvious usability flaws like these? Did you know there’s sorting by folder/album name pretty much everywhere except Picasa? Also, have you ever seen the how long the URL for RSS feed is for album? Can we make it user-friendly? Can we make it sorted with latest picture on top? Also, how long since anyone clicked on that “Share” button – where’s Buzz, Facebook, Twitter links? E-mailing people a whole album of images in 2010? Seriously?

4. Picasa Software Usability Flaws. I will not complain about lack of sub-folders again, because this it seem to be a feature rather than a bug. Since Web Albums lack sub-folders it is only natural that this inconvenience is propagated down to the desktop app. My biggest gripes are the Web Albums synchronization (or rather lack of thereof) and lack of mass-editing features. I have Picasa installed on 2 PCs and want certain folders to be synchronized. I can easily do it in DropBox, but for some reason Picasa can’t seem to understand how it’s done. Every time I try to sync a folder with Web Albums Picasa creates a new album. Why? I have no idea. As to the mass-editing features – it would be nice if I could assign tags in Picasa to bunch of images at the same time. You know, like – select them and tag all selected. If iTunes can do that to mp3 files I don’t know what the problem is with images.

5. Things That Will Make Picasa Better. These are not things that make Picasa completely unusable, these are things that – if implemented – could give Picasa a significant advantage over other services.

• E-mail to a specific album – since I can already e-mail photos to a specific address that will place picture into a “dropbox” folder, I see no reason why you couldn’t make a next step with this and actually allow using different aliases for different folders. No one else does it – as far as I know.
• Google Analytics for Picasa – let me use my Analytics account to see who’s looking at my photos. This would be incredible.
• Group Photos or Lists or Streams – let me combine photos from different albums into groups or lists. Think Gmail Labels feature. BTW, did you know Gmail allows nested labels now? Oh, and customizable RSS feeds for these lists, too?
• Different picture sizes links and feeds – how about being able to get direct links to various sizes of a picture? Can we also get an album’s custom RSS feed to be able to pull images of various sizes? Flickr had it for ages.
• Versioning – let me keep different versions of the same picture. I know it’s rare and far-fetched, but it’s a surefire hit with professionals – and who else would buy hundreds of gigabytes of space?

Still not convinced? How about open sourcing the Picasa, so that someone else picks up the ball you’ve dropped awhile ago?

P.S. I find it interesting that Picasa blog has comments turned off. So I cannot even tell them their ten times more albums feature is just another lousy workaround of not having sub-folders in albums.

Today in college (I do this two nights every week, remember?) we had a guest speaker. She was telling us about a failed 20-year old family business that served big-name clients. There was a CEO, his niece – a brilliant sales person who worked there for 10 years and CEO’s 20-something son with MBA and lots of ambitions. The niece was asked for Excel spreadsheets with her sales numbers, but she wasn’t too bright about that. Her specialty was selling – not spreasheeting. Eventually, the pressure from stiff CFO, the MBA-flaunting kid and her CEO uncle for those damn spreadsheets and numbers got so heavy that she left the company and took half of their clients with her. Rule number one – don’t mess with your sales people.

I call this a Five Dollar Problem, and here’s why. I happen to know just this type of sales person – bright, ambitious and persuasive. As I say – she can sell you snow in a winter and you gonna come back with your whole family asking for more. But she’s not good with anything that has to do with numbers, including computers. In fact – she doesn’t know how to use one. Trust me on this one for I tried so many times – and as many times I’ve failed. Her usual response is: “I don’t need to know computers, I have my husband for that” (yes, I’m talking about my wife). So when she was working in one elaborate place she (along with other workers) had to punch in her time sheets, how much time did she spent with each clients and what procedure she performed, what product she sold and so on. The regular spreadsheeting, you know. While being the most computer illiterate lady in New York save Statue of Liberty, she immediately figured out the solution to her problem. She was paying 5 dollars every week to their receptionist – a really nice college girl, who did my wife’s time sheet in less than 5 minutes.

Business owner was happy – she got the numbers she needed. My wife was happy – she didn’t have to struggle with those “complicated computers” every weekend and could get home earlier. And the receptionist girl was happy – she got every Saturday lunch for free. All it took to solve this problem is 5 dollars. Thus a name – a Five Dollar Problem. Meaning – the cost of solving this problem is exactly five dollars.

It is exactly the same problem as our guest speaker had presented. The problem that delivered one of the major cracks in the foundation of a 20-year old business. But rather than being demotivated, as we all get when we ask to submit to spreadsheeting, she solved the problem in a classic win-win scenario. It definitely didn’t break a business, it didn’t cost the business half of the clients, it was just that – a Five Dollar Problem.