Following up on the story I started here and here and since I haven’t heard from Advantage Rent-A-Car for two weeks, I decided to give them a call before disputing this through a charge back. After just 15 minutes on hold I got to talk to yet another rep that immediately told me that my contract didn’t exist. Thanks, I know that much already, all I need to find out now is under which contract you charged my card. Fortunately, she was able to locate the contract the money were charged to and things started rolling again. I was given a “manager’s personal fax number” (that was wrong, of course) and instructed to fax all the documents again to that number. The regular “we will call you back in 24 to 48 hours” cued in. After I figured the fax number was wrong it only took me another 22 minutes of hold time to reach them back and find out what the right number is. No big deal, right? In addition to the documents I have decided to document the whole story (the copy is below).
To much of my surprise someone from Advantage Rent-A-Car actually called me next day. Imagine that! I was told that they have recalculated my rates and the final amount would be something around 20 dollars less than the amount on the receipt I have. However, the representative declined the responsibility for overcharging my account. Overall I had a feeling she thinks she’s doing me a favor.