Just called Lenovo for the status of my old laptop repair. So far they only got the replacement fan yesterday and fixed the whole unit today and shipped it today as well. In the meantime, they moved to new software so now reps look up orders in two versions of support software, giving wrong trouble-ticket numbers and messing up other stuff.
Good news – I’m putting Vista and Office 2007 Beta2 on my old laptop tomorrow.
Bad news – need to sell the old laptop ASAP.