eBay Responds To Customer’s Question

Just a transcript, nothing else. Last e-mail was the best!

On the following question:

Message: Is there any documentation for setting up a merchant account
payment method as a way for buyer to pay for my listed item? I have a
merchant account and would like to process payments through that instead
of through other means.
Also, I would appreciate any guidelines on best practices for the
implementation of merchant account payment method.
Thanks a lot!

I’ve got the reply:

Dear eBay Member,
Thank you for writing eBay in regard to makign merchant account as the
payment method on your listing.
If you don’t see the “Merchant Account – Credit Card” option in the Sell
Your Item form, please click the “Show/Hide Options” icon in the upper
right corner of the Create Your Listing page. You may select to show
that option under the “Payment” heading.
Additionally, a merchant credit card processing account allows
businesses to offer their buyers the option of paying directly with a
credit card online (including through third-party checkout) or by phone.
The accounts are offered by many third-party providers such as banks or
credit unions.
If you have any questions, please get back to us or contact our live
chat support. To reach Live Help for assistance on billing issues, go
Thank you for being a valuable member of the eBay community. Have a
wonderful time shopping and selling on eBay!
Ian S.
eBay Customer Support

This doesn’t answer almost anything, so I ask again:

Thanks for your prompt reply. I have found the option under Add or
remove options in payment options section.
Also, if I want buyers just to click the button and be presented with
screen to enter their payment information – how would I accomplish this?
Should I just create a “Buy” button that would redirect them to a
shopping cart of my choice or is there any other way? Would this be in
line with eBay policies?
Please let me know.

And – tada! – here comes the best answer of 2009:

Dear <Member Name or Member ID>,

Thank you for writing eBay in regard to <issues>

It is my pleasure to assist you. Thank you for choosing eBay.

Anyone else thinks eBay cares?


eBay’s new feedback policy angers sellers but there is no real alternative

Heavy sellers are upset about eBay’s recent changes to the feedback policy. And they should be: it’s hard to carry on a conversation when only one party gets to do any real talking.

However, there is no real alternative, at least the way I see it. Part of my web development company‘s clientèle wants e-commerce web sites – natural web stores to sell their stuff. Some of them are heavy eBay sellers. They always were more focused on selling on eBay then selling through their web site, since eBay has more natural ways of reaching buyers.

So now that I think of alternatives to eBay, since some of the members suggest to “take business elsewhere” – what “elsewhere” are they talking about? Professionally designed web store that is able to accommodate large volume of buyers isn’t exactly cheap, so what alternative do you REALLY have?

UPD: My discussion on eBay forums.